The 30-day return window, authorizations, refunds and cancellations
We want you to be able to buy with confidence. If something is not right, Glow Bioresearch accepts returns of unused
goods in their original packaging within 30 days of delivery. This page explains exactly how
returns, refunds and cancellations work.
What can be returned
Any item that is unused, in resalable condition and in its original, undamaged packaging may be returned
within 30 days of delivery for a refund of the item price. Because our products are laboratory and study
instruments, we cannot accept a return of an item that has been used, written on, marked, or removed from
sealed protective packaging where doing so affects resale, unless the item is defective or arrived not as
described.
How to start a return
- Email support@glowteam.store with your order number and the item(s) you want to return.
- We will reply with a Return Merchandise Authorization (RMA) and the return address.
- Pack the item securely in its original packaging and include the RMA number.
- Ship it back to us. We recommend a tracked service; keep your tracking number.
Please request an RMA before returning anything — unauthorized returns can be delayed or refused.
Refunds
Once we receive and inspect your return we will process the refund to your original payment method within
3–5 business days. You will receive an email confirmation when it is issued; your bank
may take a few additional days to post it. Original shipping charges are non-refundable except where the
return is because of our error or a defective item, in which case we refund shipping and cover return
shipping too.
Defective or incorrect items
If an item is defective, damaged in transit, or not what you ordered, contact us within 14 days of
delivery and we will make it right at no cost to you — a replacement or a full refund including
shipping, your choice. A photograph helps us resolve it quickly.
Cancellations
You can cancel an order at no charge any time before it ships — email us as soon as possible and, if
it has not yet been dispatched, we will cancel it and refund you in full. Once an order has shipped it cannot
be cancelled, but you may return it under the policy above.
Exchanges
If you ordered the wrong size or would prefer a different item, the simplest path is to return the original
under this policy for a refund and place a new order for what you want, so you are not waiting on an inspection
before your replacement ships. If you would rather exchange directly, email us and we will arrange it.
Restocking
We do not charge a restocking fee on a standard return of an unused item in original packaging. We reserve
the right to apply a reasonable restocking fee, or to decline a return, only where an item comes back used,
incomplete, or missing its original packaging in a way that prevents resale — and we will always explain
why before doing so.
Items we cannot accept back
For hygiene and safety reasons we cannot accept the return of protective equipment (such as gloves or
goggles) once the sealed packaging has been opened, unless the item is defective. Custom or special-order
items, and items marked non-returnable on their product page, are also excluded. Nothing in this section
affects your rights in respect of a defective or misdescribed item.
How your refund is issued
Refunds are always returned to the original payment method used at checkout — we cannot refund to a
different card or by another method. Once we have inspected the return and approved it, the refund is issued
within three to five business days; the time it then takes to appear on your statement is set by your bank or
card issuer and is outside our control.
Return shipping
Unless the return is because of our error or a defective item, return shipping is arranged and paid by you;
we recommend a tracked service, as we cannot refund an item we do not receive. Where the return is our fault,
we cover return shipping and refund your original shipping too.
Questions
If anything about this policy is unclear, or your situation is not covered here, email
support@glowteam.store and we will help. Our aim is a fair outcome, quickly.