Contact

We answer email, usually the same business day · Mon-Fri 9:00am-5:00pm ET

The fastest way to reach Glow Bioresearch is by email, and a person — not a bot — answers it. Whether you
have a question about a specification, need a bulk or education quote, want to check stock, or need help with
an order that has already shipped, write to us and we will get back to you, in most cases the same business
day and always within one.

Before you write

If your question is about an existing order, please include your order number and the email address you
used at checkout — it lets us find everything in one step. For a product question, the SKU (shown on
every product page) helps us answer precisely.

What we can help with

• Product specifications, compatibility and stock availability
• Bulk, classroom and education pricing
• Order status, tracking and delivery questions
• Returns, replacements and anything that arrived not as described

Our mailing address, for correspondence and returns authorizations, is 187 Commerce Lane, Ball Ground, GA 30107. Please request a return
authorization by email before sending anything back — see our returns policy.