What we collect, why, and the choices you have · Last updated September 2026
This Privacy Policy explains how Glow Bioresearch, LLC, trading as Glow Bioresearch (“we”, “us”), collects, uses and protects
personal information when you visit glowteam.store or place an order. We collect only what we need to run the
store, and we do not sell your personal information.
Information we collect
- Order information you give us: name, shipping and billing address, email address, and
the contents of your order. Card details are entered into our payment processor’s secure fields and are not
stored by us. - Account information if you choose to create an account: your email and a password (which
is stored only in hashed form). - Usage information collected automatically: IP address, browser type, pages viewed and
similar analytics data, gathered through cookies and similar technologies to help us understand how the
catalog is used and to keep the site secure.
How we use it
We use your information to process and ship your order, to communicate with you about that order, to
provide customer support, to prevent fraud and secure the site, to comply with our legal obligations, and
— only where relevant — to improve the catalog. We do not use your order details for unrelated
marketing without your consent.
Cookies
We use essential cookies to operate the cart and checkout (these cannot be switched off without breaking
the store) and analytics cookies to understand site usage. You can control cookies through your browser
settings; disabling essential cookies may prevent checkout from working.
Sharing
We share personal information only with the service providers who make the store work — our payment
processor (to take payment), our shipping carriers (to deliver your order), and our hosting and analytics
providers — and only to the extent they need it to perform that service. We may also disclose
information where required by law. We do not sell or rent your personal information to anyone.
Data retention
We keep order records for as long as needed to fulfil the order and to meet our legal, accounting and
tax obligations, after which they are deleted or anonymized.
Your choices and rights
You may ask us to access, correct or delete the personal information we hold about you, subject to any
legal record-keeping we are required to maintain. To make a request, or to ask any question about this
policy, email support@glowteam.store. You can unsubscribe from any non-essential email at any
time using the link in the message.
Security
The site is served entirely over HTTPS, card data is handled by a PCI-DSS compliant processor, and we
apply appropriate technical and organizational measures to protect the information we hold. No method of
transmission or storage is perfectly secure, but we work to protect your data and to respond promptly to any
issue.
Legal basis and purpose limitation
We process your information because it is necessary to perform the contract when you place an order, to
comply with our legal obligations (such as tax and accounting records), and for our legitimate interest in
running and securing the store and preventing fraud — balanced against your rights. We do not use your
information for purposes incompatible with those for which it was collected.
Children’s privacy
Our store is intended for adults and for educators and institutions purchasing on behalf of students. It is
not directed to children under 13, and we do not knowingly collect personal information from a child. If you
believe a child has provided us information, contact us and we will delete it.
Third-party links
Pages may occasionally link to third-party sites (for example a carrier’s tracking page). Those sites have
their own privacy practices, which we do not control and are not responsible for; we encourage you to read
them.
Do Not Track
Because there is no industry-standard response to browser “Do Not Track” signals, our site does not respond
to them differently at this time. You can still control cookies through your browser as described above.
International visitors
We operate from the United States and store and process information there. If you access the site from
outside the United States, you understand your information is processed in the United States.
Changes to this policy
We may update this policy from time to time; the “last updated” date at the top shows when. Material
changes will be reflected on this page, and your continued use of the site after an update constitutes
acceptance of the revised policy.
Contact and complaints
Glow Bioresearch — a trading name of Glow Bioresearch, LLC, 187 Commerce Lane, Ball Ground, GA 30107. To exercise any right, ask a question, or raise a concern
about how we handle your information, email support@glowteam.store. We take privacy concerns
seriously and will respond promptly.