Dispatch, transit, tracking, and lost or damaged shipments
Glow Bioresearch ships from Ball Ground, GA to destinations within the United States. This page explains how quickly we
dispatch, what shipping costs, how long delivery takes, and what happens if something goes wrong in transit.
Processing and dispatch
In-stock items ordered before 3:00pm ET on a business day are picked and dispatched the
same day. Orders placed after that, or on a weekend or holiday, dispatch on the next business day, and in all
cases within zero to two business days. If an item is temporarily out of stock we will
email you before charging for a backordered line, and you may cancel it at no cost.
Shipping cost and delivery time
| Service | Cost | Typical transit |
|---|---|---|
| Standard ground | Flat $7.95, or FREE on orders over $75 | 2–5 business days |
| Expedited | Calculated at checkout | 1–3 business days |
Transit times are estimates provided by the carrier and begin the day after dispatch. Delivery to some
remote areas can take an additional day or two.
Tracking
As soon as your order ships you will receive an email with a tracking number and a link. If you have not
received tracking within two business days of ordering, please contact us at
support@glowteam.store and we will look into it.
Lost, delayed or damaged shipments
If a package is significantly delayed, arrives damaged, or does not arrive at all, contact us within
14 days of the expected delivery date. Please keep all packaging and, for damage, send a
photograph if you can. We will replace or refund a lost or damaged order once the carrier claim is
confirmed — we handle that process for you.
How we pack
Glassware and optics are packed to survive the carrier network — individually wrapped, cushioned and
boxed — because the cheapest shipping in the world is worthless if the beaker arrives in pieces. Fragile
orders are marked accordingly, and larger orders may arrive in more than one box; if they do, each box has its
own tracking and they may be delivered a day apart.
Backordered items
Occasionally demand outruns stock on a popular line. If an item you ordered is temporarily unavailable we
will email you before charging for it, tell you the expected date, and let you wait, swap it, or cancel that
line at no cost. We will never hold your whole order hostage to a single backordered item — we can ship
what is in stock first.
PO boxes, APO/FPO and remote areas
We ship to PO boxes and APO/FPO addresses by standard mail where the item allows; oversized or heavy items
may require a street address. Delivery to Alaska, Hawaii and remote ZIP codes can take an extra day or two and
may carry an expedited-only surcharge shown at checkout.
Address accuracy
Please double-check your shipping address at checkout. We are not able to reroute a package once it has
shipped, and orders returned to us because of an incorrect or incomplete address will be re-shipped at the
actual additional shipping cost. If you notice a mistake immediately after ordering, email us right away and we
will correct it if the order has not yet been dispatched.