Ordering, shipping, returns, products and payment
Ordering
Do I need an account to order?
No. You can check out as a guest with just an email address and a shipping address. You are welcome to
create an account if you would like to keep your details and see your order history, but it is never
required.
Is there a minimum order?
There is no minimum order. Buy a single pack of slides or a full microscope — both are fine.
Can I get a bulk or education quote?
Yes. Email orders@glowteam.store with the items and quantities and we will come back with
pricing. We work with schools, colleges and research groups regularly.
Shipping
How fast do you ship?
In-stock items placed before 3:00pm ET dispatch the same business day; otherwise within zero to two
business days. You will receive tracking by email as soon as your order ships. Full detail is on our
shipping page.
Where do you ship from, and to?
We ship from our facility in Ball Ground, GA to addresses within the United States.
Products
Are your instruments new?
Yes — every item is new and supplied exactly as described, with the stated size, capacity and pack
count.
Do you sell any chemicals or consumable substances?
No. Glow Bioresearch sells physical instruments, glassware and tools only. Glassware such as bottles and flasks is
supplied empty. We do not stock chemicals, reagents or any consumable substance.
Is the glassware borosilicate?
Our laboratory glassware is borosilicate 3.3 unless a product page states otherwise, and Class A where
that is specified.
Returns & payment
What is your return policy?
Thirty days on unused goods in original packaging. Request a return authorization by email first. Full
detail is on our returns page.
How do I pay, and is it secure?
We accept all major credit and debit cards through a secure, encrypted checkout. We never see or store
your full card number. See our payment & security page.
Are there recurring charges or subscriptions?
No. Every charge is a single, one-time payment for the goods you order. We never store your card to bill it
again.
Will you charge sales tax?
Any tax required is calculated and shown at checkout before you pay, based on your shipping destination.
Do you ship to PO boxes or APO/FPO addresses?
We can ship most items to PO boxes and APO/FPO addresses by standard mail; very large or heavy items may
need a street address. If there is an issue we will email you before shipping.
My order arrived damaged. What now?
Contact us within 14 days with a photo if you can, and we will send a replacement or refund including
shipping — your choice. Keep the packaging until we have resolved it.
Do you offer a warranty?
Every item is warranted to be as described and free from material defect at delivery. If something is
defective, our returns policy covers a replacement or full refund.
Can I change or cancel my order after placing it?
Yes, any time before it ships — email us as soon as possible and we will catch it if we can.